FAQs

Welcome to the Excarter  FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry-free. If you need additional help, our support team is always ready to assist.

1. How long does delivery take?

We offer the following shipping options for deliveries to United States:

• Free Economy Shipping: 20-28 business days 

• Standard Shipping: 12–18 business days – $19.00 per order

• Express Shipping: 7–12 business days – $69.00 per order

For complete details, please review our Shipping Policy.

2. Do you provide free shipping?

No, we currently do not offer free shipping. Shipping charges depend on the delivery method selected at checkout. Please refer to our Shipping Policy for full details.

3. Where is your business located?

Excarter operates from India and ships products exclusively to customers across United States of America.

4. What if my order arrives damaged or is missing?

If your order arrives damaged, please refuse delivery if possible and contact us immediately.
For missing parcels, we will investigate with the courier and provide a replacement or refund depending on the outcome.
For more information, see our Return & Refund Policy.

5. Can I cancel an order after placing it?

Yes, order cancellations are accepted before the order is dispatched.
Once an order has been shipped, cancellation is no longer possible. Please contact our support team as soon as possible.

6. What is your return policy?

Eligible items may be returned within 7 days of delivery. Returned items must be unused and in original condition.
Full details are available in our Return & Refund Policy.

7. When will I receive my refund?

Once your return is received and inspected, approved refunds are processed within 5–10 business days, depending on your payment provider.

8. Which payment methods do you accept?

We accept PayPal for secure online payments. Through PayPal, you may also use major debit and credit cards, including:

• Visa

• Mastercard

• Maestro

• Discover

• American Express

9. Can I change my delivery address after placing an order?

Yes, delivery address changes are possible if the order has not yet been dispatched. Please contact us immediately with the updated address details.

10. How can I track my order?

Once your order has shipped, you will receive a tracking ID via email .
You can track your shipment on our  USPS.

11. Do you ship internationally?

We currently ship only to United States of America.

12. Do you have a physical store?

No, Excarter operates exclusively as an online store. This allows us to offer competitive pricing and a wider product range.

13. Can I place bulk orders?

Yes, bulk orders are welcome. Please contact our support team for assistance and special arrangements.

14. Do your products come with a warranty?

All purchases are covered under our standard 7-day return policy. Please review our Return & Refund Policy for full warranty and return details.

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