Refund and Returns Policy

Last Updated: January 10, 2026

At Excarter , we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

• You may return eligible items within 7 days of receiving your order.

• Products must be unused, in their original condition, and include all packaging, tags, and accessories.

• Our support team is available to guide you through the process.

• We do not charge any restocking fees.

• Items returned in used, damaged, or non-original condition may not qualify for a refund.

2. Return Costs

• Defective, Damaged, or Incorrect Items:
  Return shipping is free, and we will also cover the original shipping cost.

• Change of Mind / Customer Preference:
  If you decide you no longer want the item, ordered the wrong size/color, or changed your mind, you are responsible for the return shipping costs.
  Original shipping fees paid at checkout are non-refundable.

3. How to Return

1. Contact Us:
   Email info@excarter.com with your order number, reason for return, and photos if the item is defective or damaged.

2. Repack:
   Place the item securely in its original packaging with all accessories and documents.

3. Ship:
   After your return request is approved, send the item to the following address:

   Return Address:

   • Address: 123 Ekta Market Sector 45 Chandigarh-160047, India

4. Refunds

• Once your return arrives, we will inspect the item to confirm it meets our return criteria.

• Approved refunds are processed within 5–10 business days and will be issued to your original payment method.

• Timing may vary depending on your bank or payment provider.

If you have not received your refund after the processing period:

• Check your bank or card statement.

• Contact your payment provider.

• If unresolved, email us at info@excarter.com.

5. Exchanges

Need a different size, color, or product?
We accept exchanges for unused items in excellent condition.

• For defective or incorrect products, exchanges are free.

• For change-of-mind exchanges, customers are responsible for return shipping.

6. Non-Returnable Items

For hygiene, safety, and quality control reasons, certain items cannot be returned.
These items will be clearly marked as non-returnable on their product pages.

7. Questions & Support

For more details, or if you need help with your return, please contact us.